Customer Service

An Experienced Team
Providing a Award-Winning Service

At Pantex Roofing, we listen to our customers. We strive to exceed their needs, and we do everything we can to earn their next orders.

Awarded 2017 Winner of the HIA Queensland Region Customer Service Award our team places the needs of our customers at the centre of everything we do which drives our ‘let’s find a solution’ culture.

As a valued Pantex Roofing customer, you will quickly get to know us and we will get to know you. We offer a personal yet professional service so we can  anticipate your needs and know the right questions to ask. We aim to offer the best products, technical advice and customer service possible.

We work as a team, directed in a significant way by what our customers collectively need to succeed.

Roofing Brisbane

Customer Service Team

SHAWN TELFORD

Shawn Telford,
Senior Estimator

MARK WILTSHIRE

Mark Wiltshire,
Market Development Representative

SCOTT MORCOMBE

Scott Morcombe, Business Manager

MARK KING

Mark King,
Manufacturing and Logistics Manager

GERARD MACKLE

Gerard Mackle, Production Supervisor

ANDREW FAIRWEATHER

Andrew Fairweather, Senior Estimator

CAITLIN KNIGHT

Caitlin Knight,
Customer Service Representative

KERRY HOOPER

Kerry Hooper, Administration Supervisor

MEGAN PATTERSON

Megan Patterson, Customer Service Leader

COBY CLITHERO

Coby Clithero,
Customer Service Representative

Lead Times

Establishing The Standard
In Order Fulfillment

We provide the highest service levels in the roofing industry by having the capability to manufacture to every individual customer order quickly and efficiently. 

Our roofing products are custom-manufactured so our communication, production and logistics processes are critical. Our team recognises and embraces this commitment and the highest service standards.

After all, it’s this commitment which establishes the standard only aspired to by others.

Roofing Brisbane

ManufacturingTeam

Manufacturing Team

Our Manufacturing Team (L to R) Luke Ross, Sale Afitu, XXX, Shannon Miller, Gerard Mackle, Junior Peni, Mark King, Josh Tahi, Matthew Kercher, Luke XXX, Ben Wockner, Tim Rabl, Alan Brooks.

Useful Info

1.

WE CUSTOM MANUFACTURE

Everything we manufacture is made of BlueScope Steel products, made to order, exactly what you need, in the finish you need it.  Exact roof sheet lengths, gutter lengths and flashing profiles in the full range of COLORBOND® colours.

2.

GET A MEASURE AND QUOTE

Our skilled estimators can give you an exact price and list of materials straight from your plans. However if you are re-roofing and don’t have plans, we’ll arrange a site measure* in order to prepare your quote.

3.

WE WILL DELIVER TO SITE

With a full fleet of trucks and transport options across SEQ, we will ensure your metal roofing supplies arrive safely and in perfect condition. Ask about our ‘timed’, ‘same day’ and ‘guaranteed next day’ options.

4.

OUR EXPERTS ARE HERE TO HELP

Our expertise is underpinned by our team’s hands-on ‘know-how’ which only comes from working in the field. Our experts are here to help with your next roofing project so call us on (07) 3897 8200.